Privacy Policy

Luméora ("we", "us", "our") respects your privacy. This policy explains what information we collect when you browse or shop at lumeora.com.bd, how we use it, how long we keep it, and the choices you have. By using our website or buying from one of our outlets you agree to this policy.

Information we collect - Identity and contact details: name, phone number, email address, and delivery address (division, district, thana/area, postcode). - Order information: products ordered, sizes, colours, prices, coupons used, delivery preference and order history. - Payment information: the amount, the payment method chosen, the gateway transaction reference and the verification result. We never see or store your full card number, CVV, PIN or mobile wallet password. - Account information: your login email, hashed password (managed by our authentication provider), saved addresses and wishlist. - Technical information: device type, browser, approximate location derived from IP, pages viewed and referring links. - Communication: messages you send through our contact form, WhatsApp, Facebook page or over the phone.

How we use your information - To confirm, pack, dispatch and deliver your order, and to contact you about it by phone or SMS. - To verify prepaid payments before dispatch and to prevent fraudulent or fake orders. - To manage returns, exchanges, refunds and warranty claims. - To show you your order history, wishlist and saved addresses when you are signed in. - To improve our collections, sizing, stock planning and outlet availability. - To send offers and new-arrival updates, only if you subscribed to our newsletter. - To meet legal, accounting and tax obligations in Bangladesh.

Who we share it with We share only what is necessary, and only with: - Delivery partners and our own riders, who receive your name, phone number and address. - Payment gateways and banks, who receive the order reference and the amount payable. - Technology providers who host our website, database and email or SMS services. - Law enforcement or regulators when we are legally required to respond.

We never sell your personal data, and we never rent our customer list to third parties.

Cookies and analytics We use essential cookies to keep you signed in and to remember your shopping bag, and analytics cookies to understand which pages and products people use. You can clear or block cookies in your browser, but some parts of checkout may stop working.

Payment security Luméora is a 100% prepaid store. Payments are processed on the gateway's own secure page over an encrypted connection. Your order remains in "pending payment" until the payment is verified by our system.

Data retention Order, invoice and payment records are kept for at least five years to meet accounting and tax requirements. Marketing data is kept until you unsubscribe. Account data is kept until you ask us to delete your account.

Your rights - Ask for a copy of the personal data we hold about you. - Ask us to correct anything that is wrong. - Ask us to delete your account and non-mandatory data. - Unsubscribe from marketing at any time using the link in our emails or by messaging us.

Children Our store is intended for customers aged 18 and above. We do not knowingly collect data from children.

Changes to this policy We may update this policy as our services change. The revised version will always be published on this page with a new effective date.

Contact us Questions about privacy? Email privacy@lumeora.com.bd, call +880 1355-976000 (10:00 AM – 8:00 PM), or write to Luméora, Gulshan 1, Dhaka 1212, Bangladesh.